How to Fix Prime Video Subtitles Not Working Issues

Amazon Prime Video has many movies and shows with different audio tracks and subtitle options. However, subtitle issues can occur during playback. Some users notice that subtitles are out of sync, appearing several seconds too early or too late compared to the dialogue. Others struggle with captions not showing on their TV or cannot find English subtitles. If you have problems with Prime Video subtitles, this guide outlines possible causes and offers solutions for sync issues, missing captions, subtitle settings, and language availability.

Part 1. Does Amazon Prime Video Have Subtitles?

Yes, Prime Video offers subtitles and closed captions for many movies, TV shows, and live titles, but not all titles have them. Some include English captions, some have multiple languages, and others might only have audio tracks or subtitles in certain regions.

Availability can also change depending on whether you are watching on the Prime Video website, mobile app, Fire TV, Roku, Apple TV, smart TV app, game console, or a subscribed Prime Video Channel.

To check, open the title page. Look for the subtitles icon or scroll down for subtitles information. If available, it will show details like English [CC] or Français [CC].

Part 2. How to Turn On or Change Subtitles on Prime Video

On Prime Video, subtitles are enabled and changed during playback via the speech bubble icon on mobile and web, or the menu/options button on TV devices.

Part 3. Why Are Prime Video Subtitles Not Working?

Prime Video subtitles can stop working for different reasons depending on the issue you see. Missing captions, subtitle delays, and unavailable languages usually come from subtitle settings, title availability, device limitations, or playback problems.

Part 4. How to Fix Prime Video Subtitles Out of Sync or Delayed

Subtitles are out of sync when they appear several seconds before or after the dialogue. This usually happens because of slow internet, ads, or old software. Here are the best ways to fix it:

1. Quick Fixes (Try these first)

2. The "Toggle and Jump" Hack

If a simple toggle doesn't work, try this advanced reload technique:

1. 01

   While the video is playing, turn subtitles Off.

2. 02

   Back out of the video player to the title's main info page.

3. 03

   Resume the video and immediately skip forward or backward 10 seconds.

4. 04

   Once the video is stable, turn subtitles back On.

3. Clean the App and Cache

Corrupted temporary data (cache) often causes delays, especially on Android, Fire TV, and Smart TVs.

4. Disable Browser Extensions, VPN, or Proxy

Using Prime Video in a browser can be affected by some extensions or network tools. If you're on a PC, disable extensions like uBlock Origin. If you're using a VPN, turn it off during playback, as it may cause lag due to data traveling through distant servers.

5. Lower Video Quality on Older Devices

If your device is struggling to handle high-definition video, the subtitles may drift. You can change the quality manually by going to My Stuff > Settings > Stream and Download > Streaming Quality and selecting Good instead of Best or Better.

Part 5. How to Fix Prime Video Not Showing Subtitles

If you have selected a language in the menu but no text appears on the screen, it might be a glitch with the app, a conflict between device settings, or an issue with the video version.

First, always check the movie's details page for the "CC" or Subtitles icon to make sure that specific title actually supports them. If subtitles are supported but still missing, try these steps:

1. Refresh the App from the TV Home Screen

Press the Home button on your remote to go to the TV's main menu. Exit Prime Video completely. Open Prime Video again from your TV app menu. Start the video and check subtitles.

2. Check Subtitle Settings on Roku Devices

Roku devices may use both Prime Video subtitle controls and Roku system caption settings. Try these options:

From the Prime Video player:

1. 01

   Start playing a video.

2. 02

   Press the Up button on the Roku remote to open playback options.

3. 03

   Select the subtitle/CC option and choose your language.

From Roku settings:

1. 01

   Go to Roku Home Screen → Settings → Accessibility → Captions Mode.

2. 02

   Make sure captions are On always.

3. Set Default Subtitle Preferences for Your Account

You can set a permanent subtitle style and preference for your whole account using a computer browser. This may refresh the subtitle settings and force the subtitle to come up on your device screen.

1. 01

   Sign in to your Amazon account.

2. 02

   Click Account & Lists → Scroll to Digital content and devices → Click Prime Video Settings → Select the Subtitles tab.

3. 03

   Select your preferred subtitle appearance and language settings.

4. Turn Off Subtitles for Missing Foreign Dialogue Captions

Some movies include built-in subtitles only for specific foreign-language scenes. These are called forced subtitles. If the foreign parts have no translation, try turning subtitles OFF. Then restart the scene or replay the video.

5. Use System Live Captions as a Backup Option (on Android / iOS)

If Prime Video does not show subtitles for a title, you can also try your device's built-in live caption feature on an Android or iOS device.

On Android Devices:

Press the Volume button while playing a video. Tap the Live Caption icon below the volume slider.

On iPhone (iOS 16 and Later):

1. 01

   Go to Settings → Accessibility → Live Captions.

2. 02

   Turn on Live Captions.

3. 03

   You can also go to Settings → Accessibility → Subtitles & Captioning → Style to adjust caption appearance.

4. 04

   Start playing Prime Video, and your iPhone will generate captions automatically.

6. Download Prime Video with Subtitles Using VidiFab

If all other fixes fail and the subtitles are still out of sync, delayed, or missing, you can use VidiFab Streaming Video Downloader.

This downloader allows you to download videos from Prime Video in high-quality MP4 or MKV format. You can choose to save subtitles as embedded text or as a separate SRT file in different languages. You can also select different languages for the audio tracks. Once downloaded, the video can be played with subtitles on any media player or directly on your TV from a USB drive.

1. 01

   Open VidiFab Prime Video Downloader on your desktop. Click the Menu icon, go to Preferences > Download, and select MP4 or MKV as the output format. Choose a download folder and click OK to save your settings. Then return to the main interface, click Amazon Video, and log into your Prime Video account.


2. 02

   Browse the Prime Video library in the built-in browser or search for a specific movie or episode. When the video details page opens, VidiFab will automatically analyze the source and show a Download button. Click it to open the download settings window. Select 1080p video quality, choose your preferred audio and subtitle languages, and decide whether to save subtitles as embedded subtitles or separate subtitle files. Click Download to start.

(Note: You can get the SRT subtitle file for free with VidiFab.)


3. 03

   VidiFab will download the Prime Video title based on your selected settings. After the download finishes, open the History section (the clock icon), find your video, and click the folder icon to locate the saved file. You can then play the downloaded video with a media player like VLC Media Player and switch between available subtitles and audio tracks.

To watch it on a TV or game console, transfer the downloaded Prime video file to a USB drive and play it through the device's media player.

Part 6. How to Fix Amazon Prime Video No English Subtitles

Sometimes you cannot find English subtitles, or you see a message saying "Subtitles are unavailable for your selected language". This usually happens because of your account region, profile errors, or conflicts between different channels.

1. Check Whether the Title Includes English Subtitles

Before you watch, open the movie or show details page. Find the Subtitles or Languages information. Check whether English is listed. If English subtitles are not listed, that specific version of the title may not include an English subtitle track.

2. Align Account Regional Settings

Prime Video shows you subtitle options based on where your account is registered. If your address does not match your current location, English subtitles might be blocked.

1. 01

   Log in to your Amazon account on a web browser.

2. 02

   Go to Manage Your Content and Devices > Preferences tab > Country/Region Settings.

3. 03

   Click Change, enter your correct physical address, click Update, and restart the Prime app.

3. Reset Profile Language Preferences

Your Prime Video subtitle options may change depending on your profile and language preferences. To update your subtitle language preferences:

1. 01

   Go to PrimeVideo.com.

2. 02

   Select Manage Profiles.

3. 03

   Click Edit Profiles.

4. 04

   Choose Manage under Streaming Languages.

5. 05

   Select Custom and choose your preferred subtitle languages. Your subtitle preferences will then apply across supported streaming devices.

4. Resolve Channel Conflicts

If you manually turned on English subtitles for a show on one channel, the player may try to force that setting onto the next show, even if the next show does not support it. This causes the "Subtitles are unavailable" error.

To fix it, go back to the previous video where you first turned subtitles on. Open the menu and manually switch them to "Off". Then, return to your new show, and the error should be gone.

Part 7. Conclusion

Subtitle issues on Prime Video are common but usually fixable through systematic troubleshooting. Whether the cause is network congestion, app bugs, or device settings, simple steps like toggling subtitles or restarting the Prime Video app often resolve the problem. For persistent errors, using external browser tools like Immersive Translate or downloaders like VidiFab Streaming Video Downloader can provide more flexible subtitle options for viewing.